If your request relates to a Volvo CE Simulator, please visit the Volvo Simulator site here
If you have a request relating to a Komatsu Forest Simulator, please follow this link their site at komatsuforestsimulators.com
Simulator Support
Please check through the FAQ/Troubleshooting section to see if your specific issue is listed.
Should your problem persist and you hold a valid Simulator Support Agreement, we recommend you to contact our support department through the Support Request Form below or by sending an Email to support@oryx.se Personal technical support is available during Swedish business hours (Monday-Friday 08:00 – 17:00). The support department will be closed 23/12/2022 - 1/1/2023. The Simulator’s Serial Number is required for all simulator support requests (see example below).
Our support team will then contact you via phone, mail or by connecting directly to the simulator. In contact with our support team, please specify your availability and if, or when, the simulator can be connected to Internet.
If you don't have a valid support agreement for your simulator or if you are unsure about the status of your agreement, please contact oryx sales team for more information. Support requests for simulators without valid support agreement will be redirected to our sales team for support agreement renewal.
Availability
A Simulator Support Agreement is available for all registered simulators. The agreement includes technical support (online and/or e-mail) and is renewed yearly. A Simulator Support Agreement does not include on-site support or spare parts.
Support included
Oryx will respond to all support requests within 24 hours during Swedish business hours. Support issues that require special conditions will be offered separately (e.g. On-site support, spare parts or freight cost for repair in Umeå, Sweden).
Contact
When help is required, please use the contact form below, and our technical team will contact you within 24 hours (Swedish business hours).
Support Request Form
Examples of signs for Simulator Serial Number (Product ID)
Warranty Policy
Our Simulators normally come with 12-month limited warranty (unless stated in other agreement). For full details regarding Oryx warranty Policy contact our sales team by filling in the sales form or contact our sales team on +46 90 348 49 80.
For simulator hardware, Oryx follows the Orgalime standard.
For full details of Orgalime S2000 documents.