Support

At Oryx Simulations, we are happy to support users of an Oryx or Oryx partner Training solution. As an Oryx customer with a Support and Maintenance agreement we guarantee 24h response via the Oryx Online Support System.

If you hold a valid support agreement we recommend you to contact our support department at support@oryx.se Please include the serial number of the simulator.

If you don't have a valid a support agreement for your simulator or if you are unsure about of the status of your agreement, please contact sales@oryx.se

Support and Maintenance Agreement

To ensure our customers a reliable and safe training operation, Oryx offer a 3 year support and maintenance agreement for all Classroom and Full cabin trainers and Desktop trainers. The service includes:

· 24h response
· 24h access to Online support System
· Personal technical support via phone, email and web. 
· Remote Internet base access, diagnostics
· Remote Software updates.

Warranty Policy

Our general policy* is to provide warranty for all Full cabin, Compact or Portable simulators. Oryx product warranty is valid 12 months*, unless prolong extended warranty has been agreed.

Please contact Oryx Support if you are having problems with your Oryx Simulator or want to understand if the warranty is still valid.

For full detail of Oryx product warranty see below Orgalime S2000 documents.

Orgalime S2000 (English)

Orgalime S2000 (German)

Orgalime S2000 (Spanish)