Support

At Oryx Simulations, we are happy to support users of an Oryx or Oryx partner Training solutions. As a Oryx customer with a Support and Maintenance agreement we guarantee 24h response via the Oryx Online Support System.

If you require support and do not have a Support and Maintenance agreement in place we welcome you to contact our support department using the sign up now link.

http://support.oryx.se

Support and Maintenance Agreement

To ensure our customers a reliable and safe training operation, Oryx offer a 3 year support and maintenance agreement for all Classroom and Full cabin trainers and Desktop trainers. The service includes:

· 24h response
· 24h access to Online support System
· Personal technical support via phone, email and web. 
· Remote Internet base access, diagnostics
· Remote Software updates.
· Customer on-site support

Warranty Policy

Our general policy* is to provide warranty for all Full cabin, Compact or Portable simulators. Oryx product warranty is valid 12 months*, unless prolong extended warranty has been agreed.

Please contact Oryx Support if you are having problems with your Oryx Simulator or want to understand if the warranty is still valid.

For full detail of Oryx product warranty see below Orgalime S2000 documents.

Orgalime S2000 (English)

Orgalime S2000 (German)

Orgalime S2000 (Spanish)